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Privacy policy.
Privacy policy.
Nova HM | Privacy Policy
This Privacy Policy explains how NovaCart HM LLC, a U.S. company (“Nova HM” or “we”), handles personal data relating to individuals residing in the European Union, the European Economic Area, and Switzerland, which we collect through our digital platforms linked to this policy, including our website (www.nnovahm.com), and other activities described herein. At Nova HM, we place the utmost importance on privacy and strive for complete transparency in our privacy practices, including how we handle your personal information. This Privacy Policy explains how we collect, use, share, and process the personal data of our registered account holders, those who purchase products from Nova HM without an account, and those who browse the service (“Users”). This policy also outlines the rights of individuals affected by our processing of their personal data, including their right to object to certain types of processing. For more information, please see the “Your Rights and Choices” section below. For the purposes of this Privacy Policy, “personal data” has the meaning defined in the General Data Protection Regulation (GDPR), i.e., any information relating to an identified or identifiable natural person (“Data Subject”). Data Controller:
If you are a resident of the European Union, the European Economic Area, or Switzerland, NovaCart HM LLC, a U.S. company, is the Data Controller responsible for your personal data. You can find NovaCart HM LLC’s contact information in the “Contact Us” section below.
What information do we collect?
In the course of providing and improving our services, we collect your personal data for the purposes described in this Privacy Policy. The following are the types of personal data we collect:
Information provided
When you create an account, browse the service, place an order at checkout, contact us directly, or otherwise use the service, you provide some or all of the following information:
Account and profile
We collect your mobile phone number and/or email address as login credentials for your account and assign a user ID to your account. If you choose to register or log in via third-party services, such as Facebook or Google, we will collect your profile picture, username, and/or email address associated with that third-party service provider. We also collect information from your profile, account settings, and preferences in your Nova HM account, as well as your country/region.
Purchases
We collect data relating to your service requests (such as transaction number, transaction history, and product identification number), payment information necessary to complete the transaction (such as payment card number or any other payment information required by a third party, and billing address), information you provide to determine product size, your confirmation that you meet the age requirement for certain products, your address, the designated parcel collection point (such as city, state, country of residence, and postal code), and the recipient's contact information (such as name and mobile phone number). In some EU countries, and in compliance with applicable laws and/or public authority requirements, we may collect personally identifiable information (such as passport number, tax identification number, or similar identification number) for customs clearance purposes. This information will be stored securely.
Customer support activity
When you contact our customer service team through the customer support functions in the mobile app/website, whether with a customer service agent or our virtual assistant (via chatbot or hotline), through social media, or any other means, we will collect a record of your communications with us, which includes any texts, images, videos, audio files, or supporting documents exchanged between us.
Information when contacting us
When you contact us, we collect the information you send us, such as reports, comments, or inquiries about your use of the service or information about potential violations of our Terms of Use or other policies.
User-generated content
When you submit any content (such as images, videos, or text) to leave ratings and reviews for products, submit images for item searches, or submit images or text to personalize products, we collect that information and its associated metadata to support and enable your use of the service.
Information is collected automatically
To improve your experience with the Service and to support the other purposes for which we collect personal data as described in this Privacy Policy, we automatically process information about you, your computer or mobile device, your interactions with the Service, and our communications over time, such as:
Device data
We collect personal data relating to the device you use to access the service, such as device model, operating system information, Internet service provider, language settings, and unique identifiers (including identifiers used for advertising purposes where we have a legal basis to do so).
Service usage information
We collect personal data about your interactions with the Service, including how you came to our pages, the pages you visited, your other interactions with the Service (such as browsing, searching, and purchasing history), the products in your shopping cart, and whether you opened our emails or clicked on links within them. We also collect Service-related information, diagnostic information, and performance information, including crash reports and performance logs.
Public site data
We collect approximate location data based on your technical information (such as IP address).
Data collected via cookies and similar technologies
We collect information through cookies and similar technologies stored on your device. Some of these are necessary to provide our services (such as cookies that we use to show you products relevant to your language and location), while others are optional (such as cookies used to show, track, and measure the performance of advertisements). To learn more, including how to disable certain cookies, please see our Cookie and Similar Technologies Policy.
Information from external sources
To the extent permitted by applicable laws, we receive and collect personal data from other third-party sources, such as:
Data providers
We receive and collect personal data, such as identity verification information and fraud prevention risk assessments, from information services to help us detect payment-related fraud, prevent unauthorized transactions, and protect the service.
Marketing and advertising partners
We receive and collect personal data from our marketing and advertising partners, such as business partners with whom we collaborate on marketing events and service promotion. Specifically, we receive information from these partners that includes, for example, the ads you have clicked on, attribution information via cookies and similar technologies to help us identify the source of traffic to our service, device data if you have clicked on certain ads, responses to marketing emails, advertisements, and offers, and audience information from marketing partners who have permission to share this information with us.
Public authorities in the European Union, the European Economic Area and Switzerland, public sources, and rights holders
We obtain personal data, which may include username, address, email, mobile phone number, and purchase and/or payment information, from external sources, for example, as necessary to fulfill our obligations, to prevent, investigate and detect any alleged offense or crime, or to enable a party to exercise their legal rights.
Our payment processors
We obtain personal data from our payment processors, who help us process transactions, provide our services, and prevent fraudulent or illegal activities. The personal data that payment processors send us includes your name, email address, billing address, and phone number.
Other third-party services
We collect your personal data from other third-party services, such as:
Social media services, from which we collect your username, profile picture and/or email address associated with relevant third-party services, if you choose to register or log in via said third-party service.
Logistics providers, from whom we will obtain certain information, such as proof of delivery, tracking information and delivery address, and we will make this information available to you within your account, to complete the order execution process effectively.
Third-party mapping platforms, from which we receive, collect and determine the geographic coordinates of the address you have provided to us (such as Google Maps), to easily guide you to the most suitable parcel pickup point for delivery in countries where we enable this function.
How and why do we process your information, and what legal basis do we rely on for this processing?
We use the personal data we collect for a variety of purposes, including developing, improving, supporting, and providing the Service, enabling you to use its features, and complying with and enforcing these Terms of Use. In the European Union, the European Economic Area, and Switzerland, we require a legal basis for processing your personal data. We rely on different legal bases depending on why we process your personal data. For each legal base, we explain in this section the purposes of our processing (why we use your personal data) and the specific processing we perform (how we handle your personal data to achieve those purposes). We also identify the categories of personal data relevant in each case. You have rights available to you depending on the legal base we use. For more information on how to exercise your rights, see the "Your Rights and Choices" section below.
Contractual necessity
When you register for, access, or use the Service, we process your personal data to the extent necessary to fulfill our contractual obligations (such as Terms of Use) if you have the legal capacity to enter into a binding contract. When we process the personal data you provide that is necessary to fulfill a contract with you, you have the right to transfer it to a third-party data processor. To exercise your rights, please visit the "Your Rights and Choices" section of this Privacy Policy.
Ordering and delivering products and services
We make it easy to add products to your shopping cart, enable personalized products using content you create (such as customizing products with images or text you provide), allow you to communicate with merchandise partners about your orders, receive and process your orders using your account, profile, and purchase information, process your payments using information from our payment processors, and deliver products to you using information from logistics providers and external mapping platforms, or facilitate delivery by merchandise partners, where appropriate. We also facilitate order dispute resolution, refunds, and/or returns using information categories that include conversations with merchandise partners, customer support activity, purchases, public location data, information from logistics providers, delivery information, and information from our payment processors.
Providing search results and non-personal product lists that you may wish to purchase when absolutely necessary to provide the service
For example, when you search for a particular item, we will display a selection of items that match your search criteria using categories of information, including general site data, service usage information (such as search) and user-generated content (such as searching using images you provide).
Customer Service
We provide customer support to address your requests, including those related to your data rights, inquiries, disputes, complaints, and feedback. For example, we offer online services, a hotline, and after-sales support. To this end, we may use categories of information including account and profile data, conversations with product partners, customer support activity, device data, purchases, and service usage information.
To contact you
To the extent strictly necessary to provide the service in accordance with the Terms of Use, we use your account, profile, and device data to communicate with you (for example, advertisements, updates, security alerts, support, and administrative messages), which also includes the use of customer support activity information and service usage information.
Platform safety and security
To the extent necessary to provide the service in accordance with the Terms of Use, we prevent, detect, investigate, and address any unauthorized access, fraudulent transactions, or harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft. For this purpose, we may use categories of information including account and profile data, conversations with merchandise partners, customer support activity, device data, public location data, IP address, information from data providers, information from our payment processors, purchases, service usage information, and user-generated content.
Publishing user-generated content
Based on your settings, we provide you with content you create. For example, when you write a review, we process your username, profile picture, and review content to display it on the relevant product page and your profile. To do this, we may use information categories that include user-generated content, service usage information, and account and profile information.
legitimate interests
We use your personal data where necessary to further our legitimate interests or the interests of a third party, provided that these interests do not override your interests or fundamental rights and freedoms. We rely on legitimate interests when they do not override your interests or fundamental rights and freedoms. You have the right to object to the processing of your personal data and to request its restriction, based on legitimate interests. To exercise your rights, please visit the "Your Rights and Choices" section of this Privacy Policy.
We recommend content and products (such as product listings and search terms) that may be of interest to you, where this is not necessary to provide the service to you.
To provide product and content recommendations on the platform that may be of interest to you and others, we use the following categories of your personal data: account and profile, general location data, purchases (such as transaction history), service usage information, and user-generated content. For example, when you search for a product on Nova HM, we show you the most relevant search results and products based on the information categories listed here. You can find more information about the different criteria we use to recommend content and products to you, and how to modify or influence these recommendations here. Our legitimate interest: It is in our interest to provide a personalized experience for users of the service. Users want to discover products/searches and receive notifications that may be of interest and benefit to them. Our partners also want to reach a more relevant audience.
marketing
We collect and use your personal data for marketing purposes and to identify your preferences, for example, to determine the type and content of marketing messages that may be of interest to you and that may be tailored to you. To achieve these purposes, we may use your account and profile information, device data, service usage information, and information from marketing partners. These purposes do not include sending marketing messages. This is based on a legitimate interest: it is in our business interest to tailor marketing messages to promote the service. It is also in our interest to provide a personalized experience for users of the service. Users are interested in marketing messages that may be interesting and meaningful to them.
Ensuring platform security
We prevent, identify, investigate, report, and deter fraudulent, harmful, unauthorized, unethical, and illegal activities, including fraud, unauthorized access to or use of the Service, violations of our policies, cyberattacks, identity theft, or other violations, where such activity is not necessary to provide the Service in accordance with the Terms of Use and/or where there is no legal obligation to do so. Categories of information used for this purpose may include account and profile information, conversations with merchandise partners, customer support activity, device data, public location data, IP address, information from data providers, our payment processors, public authorities in the EU, EEA, and Switzerland, public sources and rights holders, information when you contact us, purchases, Service usage information, and user-generated content. Approved Legitimate Interest: We benefit by taking steps to:
(1) To ensure the detection, investigation, reporting, and accordingly prevention of any harmful, unauthorized, unethical, and/or illegal activity on or in connection with the Service; and
(2) Ensuring the service is provided in a secure and compliant manner. Law enforcement agencies benefit because the information we provide helps in detecting, investigating, and preventing crimes. Users of the service benefit because those who seek to use it in a harmful, unauthorized, unethical, or illegal way to harm other users can be identified and removed from the platform. External financial institutions benefit because perpetrators of financial crimes can be identified, investigated, and punished accordingly. Victims of illegal activities benefit because the perpetrator(s) involved can be identified, investigated, and punished accordingly. The general public benefits because crimes can be detected, investigated, and prevented.
Responding to legitimate requests from public authorities, regulatory bodies, and rights holders
We take the necessary steps to protect rights, privacy, safety, and property (including initiating, exercising, and defending legal claims) and to enforce these Terms of Use. Categories of information used for this purpose may include: account and profile information, customer support activity, device data, public location data, IP address, information from public authorities in the European Union, the European Economic Area, and Switzerland, public sources and rights holders, procurement information, service usage information, and user-generated content. Our legitimate interest in taking steps to ensure the following:
(a) To detect, investigate, and prevent any harmful, unauthorized, unethical, or illegal activity on or in connection with the Service; and
(b) The ability to provide the service in a secure and compliant manner. Law enforcement agencies benefit because the information we provide can help detect, investigate, and prevent crimes. Users of the service benefit because those who seek to use the service in a harmful, unauthorized, unethical, or illegal way to harm users can be identified and removed from the platform. External financial institutions benefit because perpetrators of financial crimes can be identified, investigated, and punished accordingly. Victims of illicit activities also benefit because the perpetrator(s) involved can be identified, investigated, and punished accordingly. And the general public benefits because crimes can be detected, investigated, and prevented.
Improving and developing services and features, analyzing performance indicators, and enhancing our service and business.
We work to improve our service, analyze performance, and maintain and develop our business. As part of these activities, we may generate aggregated or anonymized data. We also correct errors and ensure the proper functioning of the service beyond what is necessary under the contract to provide you with the service. We may use customer support activity data and your conversations with merchandise partners to improve our customer support service, for example, to enhance the responses provided by our assistants. Other categories of information used for this purpose may include: account and profile data, device data, general location data, IP address, contact information, purchases, service usage information, and user-generated content. Our legitimate interest: It is in our business interest to provide an efficient, well-performing, and regularly updated service. It is in the users' interest to receive a regularly updated and well-performing service.
Retaining some user information for legal reasons (for example, when necessary to defend against legal claims or to comply with regulatory compliance requirements).
Categories of information used for this purpose may include: account and profile, customer support activity, device data, public location data, IP address, information from public authorities in the EU, EEA, and Switzerland, public sources and rights holders, and procurement. Approved legitimate interest: It is in our interest to take steps to ensure the following:
(a) To detect, investigate, and prevent any harmful, unauthorized, unethical, or illegal activity on or in connection with the Service; and
(b) The ability to provide the service in a secure and compliant manner. Law enforcement agencies benefit because the information we provide can help detect, investigate, and prevent crimes. Users of the service benefit because those who seek to use the service in a harmful, unauthorized, unethical, or illegal way to harm other users can be identified and removed from the platform. External financial institutions benefit because perpetrators of financial crimes can be identified, investigated, and punished accordingly. Victims of illegal activities benefit from the ability to identify, investigate, and punish the perpetrators involved. Society as a whole also benefits from the ability to detect, investigate, and prevent crimes.
Handling user complaints or data holder rights requests
We disclose information to facilitate user complaints and data subject rights requests, as described in the "Your Rights and Choices" section below. Categories of information used for this purpose may include account and profile information, customer support activity, device data, and purchases. Approved legitimate interest: It is in our business interest to provide a service that meets our users' expectations regarding the exercise of their rights. It is in the users' interest to receive a service that meets their expectations regarding the exercise of their rights.
Regarding litigation cases
Where appropriate, in the course of defending against or pursuing legal action, we may process the following categories of your personal data: account and profile, customer support activity, device data, general geolocation data, Internet Protocol (IP) address, information from public authorities in the European Union, the European Economic Area, and Switzerland, public sources and rights holders, and procurement. Approved legitimate interest: It is in our commercial interest to protect our legal rights and interests. It is in the interest of third parties to protect their legal rights and interests.
Your consent
We process your personal data for the purposes described below after obtaining your prior consent. You have the right to withdraw your consent to processing at any time without affecting the lawfulness of any processing carried out based on that consent prior to withdrawal. To exercise your rights, please visit the "Your Rights and Choices" section of this Privacy Policy.
Direct marketing
We rely on your consent to use your personal data to send direct marketing messages through various channels. For these purposes, we may use your account information, profile, and device data. See the "Manage your push notification and marketing message preferences" section below for more information.
Compliance with legal obligation
We may use your personal data where necessary to comply with a legal obligation.
Compliance and legal obligations
We may use your personal data for the purposes of complying with applicable laws, legal requests, and judicial proceedings (such as responding to subpoenas, requests from governmental or regulatory bodies, or in the event of a mandatory duty to report crimes); to protect our rights, your rights, and the rights, privacy, safety, and property of other users (including initiating, exercising, or defending legal claims); to audit internal processes to ensure compliance with legal and contractual requirements and our internal policies; to enforce our Terms of Use; and to prevent, detect, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft. Categories of information used for this purpose may include: account and profile information, conversations with merchandise partners, customer support activity, device data, public location data, IP address, information from public authorities in the European Union, the European Economic Area, and Switzerland, public sources, and rights holders, procurement information, service usage information, user-generated content, and other data. Examples of Irish and EU laws enforceable in Ireland that may give rise to a legal obligation for us to process information we hold about you include the Irish Data Protection Act 2018, the General Data Protection Regulation, and the Digital Services Act.
How and why do we share your information?
At Nova HM, we place the utmost importance on privacy. Under specific circumstances described in this Privacy Policy, we share your personal data with the following parties for the purposes outlined below. Please be aware that some of these parties may be based outside the EU, EEA, and Switzerland. For further details on how we ensure your information receives an adequate or equivalent level of data protection when transferred outside the EU, EEA, and Switzerland, please see the "Our Global Operations and Data Transfers" section below.
Affiliates
As a global company, our service is supported by other entities within our group, as well as NovaCart HM LLC. We share some of your personal data with NovaCart HM's affiliates and subsidiaries as necessary to provide regulatory, technical, legal, and compliance support for the service, including for order fulfillment and other core platform functions. This personal data includes your shipping address and contact information. For more details on how we ensure your information receives an adequate or equivalent level of data protection when transferred outside the EU, EEA, and Switzerland, please see the "Our Global Operations and Data Transfers" section below.
Service providers
We share your personal data with third parties who provide services on our behalf or assist us in operating our service or business. These third parties provide services such as hosting, IT, customer support, content distribution, email, order fulfillment and delivery, marketing, fraud detection, security, and website analytics. These third-party service providers have access only to the personal information necessary to perform their functions and services, and we require them to use personal data only to the extent necessary to perform their services or to comply with applicable legal obligations.
Payment processors
We share your personal data with our payment processors as necessary to complete payments, resolve disputes, and/or process refunds.
Advertising and analytics partners
We share your personal data with third-party advertising, marketing, and analytics companies for interest-based advertising and analytics purposes, as described in our Cookie and Similar Technologies Policy. For more information, and to learn about your right to opt out of these practices, please see the "Your Rights and Choices" section of our Cookie and Similar Technologies Policy. &
Business name : NovaCart HM LLC
Owner : Houssem Eddine Amri
Email : hou16dz09@gmail.com
Phone : +213798430282
Address : RUE KARIM ABED N17 OULED CHEBAL 16118 OULED CHEBEL ALGERIE.
Business activity : E-commerce store selling products online.
© company,Inc. NovaCart HM LLC.
